E Komo Mai (Welcome)
Our COVID-19 Health and Safety Plan (Safe Stay Hawaii) is available to view in full at safestayhawaii.com and will provide you with the health and safety standards implemented by Hawaii’s Tourism Industry, including at Hilton Waikoloa Village. These standards provide guests, customers, employees, contractors, vendors and other persons who enter hotel premises in Hawaii with expectations in terms of service, accommodations and required safety protocols.
In addition, Hilton Waikoloa Village has implemented Hilton CleanStay with Lysol protection to deliver an industry-defining standard of cleanliness and disinfection in Hilton properties across the world. Our elevated processes and Team Member training have been developed with RB, maker of Lysol and Dettol, to help guests enjoy an even cleaner and safer stay from check-in to check-out.
Hawaii’s Governor has issued an emergency proclamation:
- All persons in the State shall wear a face covering over their nose and mouth when in public indoor areas.
- All persons entering the State of Hawai‘i shall submit to Hawaii’s Travel Rules as outlined in our TRAVEL TO HAWAII procedures below.
Travel to Hawaii
Understand the new travel process to enter Hawaii by reviewing all State of Hawaii travel guidance. The information below is based on that.
UPDATE June 15, 2021: Interisland travel is now fully open without testing restrictions. Travel from outside Hawaii still requires testing, except if you were vaccinated in Hawaii. All travelers arriving from outside Hawaii must follow the steps below as part of the State of Hawaii Safe Travels program.
To enter the State of Hawaii
- STEP 1 – Setup a State of Hawaii Safe Travels account
Go to travel.hawaii.gov, then complete the form to create a new trip. You will enter information such as dates and flights. - STEP 2 – Get an approved test for COVID-19
No more than 72 hours before the departure of your flight to Hawaii, get tested for COVID-19 by an approved Hawaii testing partner. Upload the results to your State of Hawaii Safe Travels account at travel.hawaii.gov and take a screenshot of the QR code that will be generated. NOTE: If you have more than one flight, test no more than 72 hours before the departure time of your final connecting flight. You must have your negative COVID-19 test results from a trusted testing partner prior to departure for the State of Hawaii. If your test results are not available before boarding the final leg of the trip, you must quarantine for 10 days or the length of the stay, whichever is shorter, even if the result is negative. - STEP 3 – Arrive in Hawaii and present your results
When you land in Hawaii, show your test results along with the QR code created by your State of Hawaii Safe Travels account.
To enter the resort
- STEP 4 – Validate your status at the hotel
The State of Hawaii requires we validate your quarantine status using the Safe Travels QR code and an associated valid picture ID for all travelers required to undergo pre-travel testing.