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COVID-19 Health & Safety Plan

As we welcome you back to Hawaii and Hilton Waikoloa Village, you may have questions about how to get here, as well as the health and safety standards we have in place for your protection. As operational environments and state regulations change, we will update this page accordingly.

Download the Plan PDF

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E Komo Mai (Welcome)

Our COVID-19 Health and Safety Plan (Safe Stay Hawaii) is available to view in full at and will provide you with the health and safety standards implemented by Hawaii’s Tourism Industry, including at Hilton Waikoloa Village. These standards provide guests, customers, employees, contractors, vendors and other persons who enter hotel premises in Hawaii with expectations in terms of service, accommodations and required safety protocols.

In addition, Hilton Waikoloa Village has activated Hilton CleanStay with Lysol protection to deliver an industry-defining standard of cleanliness and disinfection in Hilton properties across the world. Our elevated processes and Team Member training have been developed with RB, maker of Lysol and Dettol, to help guests enjoy an even cleaner and safer stay from check-in to check-out.

Hawaii’s Governor has issued an emergency proclamation:

  • All persons in the State shall wear a face covering over their nose and mouth when in public indoor areas.
  • All persons entering the State of Hawai‘i from other U.S. states shall submit to Hawaii’s Travel Rules as outlined in our TRAVEL TO HAWAII procedures below.


Travel to Hawaii

For travelers to Hawaii arriving on or before March 25, understand the "Safe Travels" process to enter Hawaii by reviewing all State of Hawaii travel guidance. The information here is based on that. From March 26 on, Hawaii's Safe Travels program will no longer be in effect.

  • DOMESTIC ARRIVALS: Anyone arriving from a U.S. location outside of Hawaii must have a negative Covid-19 test result or be fully vaccinated BEFORE you depart for Hawaii or you will be subject to quarantine upon arrival. All arriving passengers are required to generate a Safe Travels QR code as shown below. Children ages 5 and older must be tested if they are not fully vaccinated, regardless of their parent or guardian’s vaccination status.
  • INTERISLAND ARRIVALS: Interisland flights do not require testing or proof of vaccination.
  • INTERNATIONAL ARRIVALS: Anyone arriving from an international destination and clearing US Customs in Hawaii is subject only to CDC US entrance requirements. Safe Travels does not apply.

To enter the State of Hawaii from a US location:

  • STEP 1 – Setup a State of Hawaii Safe Travels account
    Go to, then complete the form to create a new trip. You will enter information such as dates and flights.
  • STEP 2 – Get an approved test for COVID-19
    At least 24 hours before your flight, upload a photo or scan of your CDC vaccine card to your State of Hawaii Safe Travels account at
    No more than 72 hours before the departure of your flight to Hawaii, get tested for COVID-19 by an approved Hawaii testing partner. Upload the results to your State of Hawaii Safe Travels account at NOTE: If you have more than one flight, test no more than 72 hours before the departure time of your final connecting flight. You must have your negative COVID-19 test results from a trusted testing partner prior to departure for the State of Hawaii. If your test results are not available before boarding the final leg of the trip, you must quarantine for 5 days or the length of the stay, whichever is shorter, even if the result is negative.
  • STEP 3 Get your QR code
    Take a screenshot of the QR code that is generated once all your trip information is submitted. One day before departure, a copy of the QR code will be emailed to you.
  • STEP 4 - Arrive in Hawaii and present your QR code and documents
    When you land in Hawaii, show your negative test results or vaccination card along with the QR code created by your State of Hawaii Safe Travels account.
  • STEP 5 – Validate your status at the hotel
    The State of Hawaii requires we validate your quarantine status using the Safe Travels QR code and an associated valid picture ID for all travelers required to undergo pre-travel testing.

Reminders While On The Island of Hawaii

  • The State of Hawaii has mandated that face masks be worn at all times in indoor public spaces, including at the resort in lobby areas. We are also practicing social distancing of at least 6 feet or 2 meters. Wash or sanitize your hands regularly. Hand sanitizer stations are now located throughout the resort.

Hawaii COVID-19 Updates

Island of Hawaii - Hawaii County

Hawaii Visitors and Conventions Bureau - State of Hawaii