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COVID-19 Health & Safety Plan

As we welcome you back to Hawaii and Hilton Waikoloa Village, you may have questions about how to get here, as well as the health and safety standards we have in place for your protection. As operational environments and state regulations change, we will update this page accordingly.

Download the Plan PDF

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E Komo Mai (Welcome)

Our COVID-19 Health and Safety Plan (Safe Stay Hawaii) is available to view in full at and will provide you with the health and safety standards implemented by Hawaii’s Tourism Industry, including at Hilton Waikoloa Village. These standards provide guests, customers, employees, contractors, vendors and other persons who enter hotel premises in Hawaii with expectations in terms of service, accommodations and required safety protocols.

In addition, Hilton Waikoloa Village has implemented Hilton CleanStay with Lysol protection to deliver an industry-defining standard of cleanliness and disinfection in Hilton properties across the world. Our elevated processes and Team Member training have been developed with RB, maker of Lysol and Dettol, to help guests enjoy an even cleaner and safer stay from check-in to check-out.

Hawaii’s Governor has issued the 15th Emergency Proclamation relating to the COVID-19 pandemic. In this new proclamation, there are several highlights which include:

  • All persons in the State shall wear a face covering over their nose and mouth when in public.
  • All persons entering the State of Hawai‘i shall submit to Hawaii’s Travel Rules as outlined in our 5 STEPS TO TRAVEL TO HAWAII* procedures below.

Travel to Hawaii

Understand the new travel process to enter Hawaii by reviewing all State of Hawaii travel guidance. The information below is based on that.

UPDATE THURSDAY, NOVEMBER 19, 2020: If your test results are not available before you board the final leg of your trip to Hawaii, you must quarantine for 14 days or the length of your stay, whichever is shorter, EVEN IF YOU RECEIVE A NEGATIVE RESULT.

To enter the State of Hawaii

  • STEP 1 – Setup a State of Hawaii Safe Travels account
    Go to, then complete the form to create a new trip. You will enter information such as dates and flights.
  • STEP 2 – Get an approved test for COVID-19
    No more than 72 hours before the departure of your flight to Hawaii, get tested for COVID-19 by an approved Hawaii testing partner. Upload the results to your State of Hawaii Safe Travels account at and take a screenshot of the QR code that will be generated. NOTE: If you have more than one flight, test no more than 72 hours before the departure time of your final connecting flight. You must have your negative COVID-19 test results from a trusted testing partner prior to departure for the State of Hawaii. If your test results are not available before boarding the final leg of the trip, you must quarantine for 10 days or the length of the stay, whichever is shorter, even if the result is negative.
  • STEP 3 – Arrive in Hawaii and present your results
    When you land in Hawaii, show your test results along with the QR code created by your State of Hawaii Safe Travels account.

To enter the Island of Hawaii

  • STEP 4 – Take a second COVID-19 screening test at the airport
    Upon arrival at the airport on the Island of Hawaii, you will pass the State of Hawaii Safe Travels test checkpoint then will be required to take a second County of Hawaii COVID-19 screening test at the airport. This second test is paid for by the County of Hawaii and is performed while you wait. When you receive your negative result, you will be free to leave the airport. In case of a positive test, you will be retested and referred to the State of Hawaii Department of Health. 

To enter the resort

  • STEP 5 – Validate your status at the hotel
    The State of Hawaii requires we validate your quarantine status using the Safe Travels QR code and an associated valid picture ID for all travelers required to undergo pre-travel testing.

That’s it. You made it to one of the most beautiful places on Earth!

Reminders While On The Island of Hawaii

  • The County of Hawaii has mandated that face masks be worn at all times in indoor & outdoor public spaces, including throughout the resort. We are also practicing social distancing of at least 6 feet or 2 meters. Wash or sanitize your hands regularly. Hand sanitizer stations are now located throughout the resort.

Hawaii COVID-19 Updates

Island of Hawaii - Hawaii County

Hawaii Visitors and Conventions Bureau - State of Hawaii